Limited Three-Month Warranty

We provide a three-month manufacturers warranty from the date of purchase for all Chato studios products. If you believe you have received a defective product, please email us chatostudio@gmail.com

Please provide a valid proof of purchase in your initial enquiry, such as your order number at www.chatostudios.com, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

Product Troubleshooting

If you’re experiencing any problems with your Chato Studios product, please email us directly at customers@chatostudios.com. Please clearly specify the issue with your purchased item. If the problem cannot be resolved and the items were purchased within 14 days, we will issue you a full refund including all delivery charges.