If you are not completely satisfied with your purchase or the product is found to be defective, you may exchange the item to us in its original condition within 14 days of receipt.

Only items purchased directly from will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Chato Studios reserves the right to deny any return.

Not satisfied with your product?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to replace the product.



If the product is found to be factory defective, you may return the item to us in its original condition within 14 days of receipt. Please ask us via email for more information about refund via

Cancelling Orders:

Items already shipped are not reversible, and must then be returned for any exchange (please see the “Exchange” section above). Please note that the cost of this return has to be paid by the customer.