Warranty & Product Care

Elegance in every detail — including how we care for you.

Limited Three-Month Warranty

We offer a three-month manufacturer’s warranty from the date of purchase for all Chato Studio products.
If you believe your item is defective, please contact us at:

📧 customerservice@chatostudio.com

To assist you efficiently, kindly include a valid proof of purchase in your initial email such as your order number from www.chatostudios.com or a receipt from an authorized retailer.
Please note that we are unable to provide warranty services for products without proof of purchase.

Our warranty covers manufacturing defects only.
It does not cover damages caused by misuse, negligence, normal wear and tear, or usage that is not in accordance with the product’s care instructions.

Exclusions from Warranty Coverage

This warranty does not apply to damages resulting from improper use, improper storage, or lack of proper care. Examples include, but are not limited to:

• Storing the bag in damp or poorly ventilated areas resulting in mold or mildew
• Exposure to water or liquids without proper drying
• Damage caused by chemical substances (e.g., alcohol, perfume, sunscreen, skincare products)
• Overloading the bag beyond its intended capacity, causing deformation or stress on straps and handles
• Abrasion or scratches from friction with rough surfaces
• Color transfer from clothing or other materials

 

Product Troubleshooting

If you're experiencing issues with your Chato Studio item, please email us at:

customers@chatostudio.com

Kindly specify the issue clearly and include photos where helpful.
If the issue cannot be resolved and your purchase is within 14 days, we will issue a full refund, including all delivery charges.

Our Commitment

At Chato Studio, craftsmanship and care go hand in hand.
Every piece is thoughtfully designed and crafted, and we are committed to ensuring that your experience is as refined and reassuring as the products we create.

If you need assistance, our team is always here to help.